Reporting a Broadband Fault

IELTS Listening PracticePart 1medium

Recording

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You can replay the recording as many times as you like while practising. In the real exam you hear it once only.

Questions

Questions 1–3

BROADBAND FAULT REPORT

Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

1
Surname:(max 1 word)
2
Account number:(max 2 words)
3
Fault reference:(max 1 word)
Questions 4–7

Details of the fault

Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

4
The broadband light on the router is:(max 2 words)
5
Cause: a damaged ______ near the exchange.(max 1 word)
6
Service will be restored by:(max 2 words)
7
Credit added to next bill: £(max 2 words)
Question 8

Choose the correct letter, A, B or C.

What does Sam suggest Fiona do for her video call today?

8
For today's call, Fiona should
Question 9

Complete the sentence below.

Write ONE WORD ONLY.

9
The company will send Fiona a ______ as soon as the line is back up.(max 1 word)
0 / 9 answered

About this Listening test

“Reporting a Broadband Fault” is an original IELTS Listening practice test in the style of Part 1 with 9 questions (Form Completion, Note Completion, Multiple Choice and Sentence Completion). Play the recording, answer as you listen, then submit to have every answer marked instantly and read the transcript.

Part 1 is a conversation between two people in an everyday situation — booking a taxi, joining a gym, arranging a delivery. You answer 10 questions, almost always form, note or table completion, by catching specific details: names, spellings, phone numbers, dates, prices and addresses.

How to approach it

  • Use the preparation time to read every gap and predict what each answer will be: a name, a number, a day of the week, an amount of money.
  • Note the word limit on the instructions — writing "the 14th of June" where "ONE WORD AND/OR A NUMBER" is allowed throws away a mark you actually heard.
  • Common trap: The correction trap: a speaker gives a detail, then changes it ("let’s say Tuesday — actually, Wednesday is better"). The corrected version is the answer, and Part 1 does this constantly.

Read the full Listening Part 1 strategy guide · How we write and check our tests

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Finished the test? Reporting a Broadband Fault Listening answers with explanations