Arranging a Furniture Delivery: Listening Answers & Explanations
IELTS Listening practice test · 10 questionsPart 1easy
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About this recording
The recording opens: “Good morning, Willowgate Furniture deliveries, Priya speaking. How can I help you today?”
- Transcript length: about 421 words
- Questions: 10
- Question types: Form Completion, Note Completion, Multiple Choice, Sentence Completion
“Arranging a Furniture Delivery” is an original IELTS-style practice recording written by IELTS-Bank. It is not taken from an official IELTS or Cambridge test, so these answers only apply to our version.
Answer key at a glance
Arranging a Furniture Delivery answers with explanations
Questions 1–4: Form Completion
DELIVERY BOOKING FORM
Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
- 1
Order number:(max 1 word)
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Answer: W4927
Why: Tom provides the order number, W4927, when Priya asks for it to arrange the delivery, mentioning that it is located at the top of his receipt.
- 2
Name on account:(max 1 word)
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Answer: Whitcombe
Why: The answer is found when Priya asks Tom to confirm the name on the account, and Tom spells out "Whitcombe" as the account name.
- 3
Delivery address: 8 ______(max 2 words)
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Answer: Rosewood Close
Why: Tom corrects himself and confirms the delivery address as "Eight Rosewood Close" after initially saying "Rosewood Lane.
What you hear · Transcript, paragraph 8 (Tom) “Please deliver it to eight Rosewood Lane — no, sorry, it's Rosewood Close.”
- 4
Postcode:(max 2 words)
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Answer: DE22 6AL (also accepted: DE226AL)
Why: Tom provides the postcode "DE22 6AL" when Priya asks for the delivery address details after confirming the order and account name.
What you hear · Transcript, paragraph 10 (Tom) “DE22 6AL.”
Questions 5–7: Note Completion
Delivery arrangements
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
- 5
Delivery day chosen: Wednesday the ______(max 2 words)
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Answer: 19th (also accepted: nineteenth / 19 / the 19th)
Why: Tom and Priya agree on Wednesday the nineteenth for the delivery after Priya checks the availability and finds the van fully booked on the twelfth.
What you hear · Transcript, paragraph 13 (Priya) “I could offer you Wednesday the twelfth — hmm, actually the van's fully booked that day.”
- 6
Access to the flat is by ______ (no stairs).(max 2 words)
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Answer: lift (also accepted: a lift)
Why: The answer is found when Tom mentions that there is a lift in the building, meaning there are no stairs to worry about for accessing the flat.
What you hear · Transcript, paragraph 16 (Tom) “There's a lift in the building, so no stairs to worry about.”
- 7
Charge to remove the old sofa: £______(max 2 words)
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Answer: 15 (also accepted: £15 / 15 pounds / fifteen)
Why: The answer is found when Priya informs Tom that removing the old sofa will cost an additional fifteen pounds, which Tom agrees is worth the price.
What you hear · Transcript, paragraph 17 (Priya) “If you'd like the old sofa removed as well, that's an additional fifteen pounds.”
Question 8: Multiple Choice
Choose the correct letter, A, B or C.
How much does Tom pay for the weekday delivery itself?
- A. nothing — it is free
- B. £9.50
- C. £15
- 8
The weekday delivery charge is
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Answer: A — nothing — it is free
Why: The passage states that the standard weekday delivery itself is free, which means Tom does not pay anything for the weekday delivery.
What you hear · Transcript, paragraph 19 (Priya) “The standard weekday delivery itself is free.”
Questions 9–10: Sentence Completion
Complete the sentences below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
- 9
The delivery team will remove all the ______ for recycling free of charge.(max 1 word)
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Answer: packaging
Why: The answer is found when Priya mentions that the delivery team will carry the items to the desired room and remove all the packaging for recycling at no additional cost.
What you hear · Transcript, paragraph 17 (Priya) “Our crew will carry it to the room of your choice and take away all the packaging for recycling, at no extra cost.”
- 10
The driver will phone about ______ minutes before arriving.(max 2 words)
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Answer: 30 (also accepted: thirty / half an hour)
Why: Priya informs Tom that the driver will call him approximately half an hour before they arrive, which means the call will be about 30 minutes prior to the delivery.
What you hear · Transcript, paragraph 19 (Priya) “You'll also get a phone call about half an hour before they arrive.”
Estimated band score for this test
Your raw score out of 10 scaled to the 40-question IELTS Listening conversion table. This is the same estimate the practice page shows after you submit. A single recording is a small sample, so treat it as a guide.
| Correct answers | Estimated band |
|---|---|
| 10 / 10 | 9.0 |
| 9 / 10 | 8.0 |
| 8 / 10 | 7.5 |
| 7 / 10 | 6.5 |
| 6 / 10 | 6.0 |
| 5 / 10 | 5.5 |
| 4 / 10 | 5.0 |
| 3 / 10 | 4.0 |
| 2 / 10 | 3.5 |
| 1 / 10 | 2.5 |
| 0 / 10 | 0.0 |
Full-test score? Use the IELTS band calculator.
Tips for the question types in this test
Listening Part 1
- Use the preparation time to read every gap and predict what each answer will be: a name, a number, a day of the week, an amount of money.
- Note the word limit on the instructions — writing "the 14th of June" where "ONE WORD AND/OR A NUMBER" is allowed throws away a mark you actually heard.
Common trap: The correction trap: a speaker gives a detail, then changes it ("let’s say Tuesday — actually, Wednesday is better"). The corrected version is the answer, and Part 1 does this constantly.
Full Listening Part 1 strategyPractise “Arranging a Furniture Delivery” under exam conditions
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